Thank you very much for visiting GS/TP. We appreciate your patronage and will do everything we can to help.
ORDERING & DELIVERY:
We ship with Royal Mail Special Delivery to the UK, and internationally with Royal Mail International Tracked & Signed. Once an item is paid for it will automatically be removed from stock and no one else will be able to purchase it. Where possible, we will dispatch purchases by the close of the business day after your order is placed. However we are a very small operation, and GS/TP is a part of Tender’s more general running, so occasionally we are unable to dispatch goods straight away. If we’re away for more than 3 business days there will be a note throughout the site to let you know. Once your order has been dispatched we will send you an email with tracking details.
UK delivery is next working day after dispatch, international delivery is generally 5-7 working days after dispatch. Deliveries are trackable, and UK delivery is guaranteed for next-day delivery, but international delivery is not a time-guaranteed service. If you have any questions about delivery please contact us.
All products will be dispatched in strong cardboard packaging, wrapped in brown paper or antique dealers’ blanket, if appropriate.
If delivery to your country is not available at the checkout please contact us to arrange delivery. Additional charges may apply, depending on your location.
All GS/TP watches carry a limited international warranty for 6 months from the date of purchase. GS/TP will repair any defects occurring under normal use conditions during this period free of charge.
Notes on Warranty:
- This warranty exclusively covers the interior movement of the watch.
- This warranty does not cover battery replacement, which is the responsibility of the customer.
- Changes in appearance due to normal use, such as scratches, are not covered by the warranty.
- During repair, GS/TP may be required to replace the body case, dial, hands, glass, crown, hands, or other parts as necessary to complete the repair, resulting in the loss of original watch parts.
- This warranty gives you specific legal rights, and you may also have other legal rights which vary by country of purchase.
This warranty will not apply under the following circumstances:
- Failure due to damage occurring during transport after purchase.
- Failure due to damage from misuse, abuse, or careless handling.
- Failure due to improper repair or remodeling.
- Failure due to damabe by fire, earthquake, flood, or other natural disasters or abnormal voltage.
- Failure due to replacement of consumables (batteries, etc.) by a party other than GS/TP.
- Failure due to damage from battery leakage.
Please contact us with any questions, or if you have any problems with your watch.
We do not offer a standardised gift certificate, however we are always happy to help- please contact us with any questions.
GS/TP is happy to be able to offer tax-free shopping to all customers outside the EU. Based on your shipping address the 20% VAT shown will be deducted at the checkout where relevant. Please note that for orders outside the EU taxes and duties may be payable in your country. GS/TP and Tender Clothing Ltd. has no control over, and is not liable for, any taxes charged by the receiver’s country’s customs.
If you are not completely satisfied with your purchase, you have 7 days from the delivery date to return it to us for a refund, exchange, or shop credit. Please contact us as soon as possible to let us know that you will be making a return. We will then give you further instructions.
Any returns should be sent back in their original condition with all packaging and tags. Once we have inspected the goods to make sure that they are in original condition we will issue a refund, exchange, or credit as requested. Please note that original shipping costs will not be refunded unless the product delivered is faulty or incorrect. GS/TP and Tender Clothing Ltd. is not responsible for returned goods until they have been delivered- we strongly recommend you use a signed-for and insured return service to guarantee that parcels reach us in good condition. Return shipping costs are your responsibility and will not be refunded unless the product is faulty or incorrect. In the case of an exchange, you will be charged shipping for the exchange before it can be sent to you. If products are returned not in their original condition then we will act at our discretion. If the returned goods are deemed not saleable you will be liable for return delivery costs to you. Any international returns must be marked ‘GOODS RETURNED, NO COMMERCIAL VALUE’, so that customs taxes are not charged. Any returns customs charges incurred in the UK are your responsibility and will be taken off your refund, or charged before an exchange is dispatched.
We do not accept returns for sale items- all sale items offered at discount from the original price are final.
FAULTY OR INCORRECT ITEMS:
If a delivered product is faulty or incorrect please contact us immediately, with full details of your order, and the problem. We will let you know how to proceed. Faulty items must be identified and returned within 7 days of delivery.
PRIVACY & SECURITY:
GS/TP and Tender Clothing Ltd. will not pass on your personal information to anyone else. We will not email you after your purchase is complete.
GS/TP uses Braintree payment gateway and does not have access to your personal credit/debit card details. Braintree is a validated Level 1 PCI DSS Compliant Service Provider and is on Visa’s Global Compliant Provider List and MasterCard’s SDP List.
While we endeavor to keep the site inventory up to date, we do not guarantee the availability of any items listed. In the rare case that an item is not available we will contact you to let you know and you will be entitled to a full refund of any payment made, if a suitable alternative is not available.
We reserve the right to cancel any order for any reason. If your card has been charged before an order is canceled by us, we will issue a refund of any payment made.
All content on www.gstp.watch including images, text, and program coding are copyright 2017 Tender Clothing Ltd. and may not be reproduced without express permission.